Data layer
Single source of truth
Unified customer, product, and operational data with explicit ownership and lineage. No silent duplication.
For CTOs
Replace the logic — don’t decorate the legacy.
Integration layers, context protocols, agent boundaries, and model routing that won’t embarrass you in an architecture review.
Integration stance
Bridges over rip-and-replace by default
We connect legacy ERP, modern CRM, content systems, and AI assistants through clean middleware — not through another brittle integration layer.
Each bridge exposes a clear contract, persists context, and fails in a way you can observe. We replace logic where logic is wrong. We preserve what already works.
Bridge principles
- API-first contracts with versioned schemas
- Event-driven updates, not batch surprises
- Bounded contexts that match the business
- Graceful degradation under load or failure
System boundaries
Clear domains: CRM, ERP, content, AI assistants
Interface layer
Human and AI surfaces
Consistent APIs and schema that serve web, voice, chat, and agent clients from the same model.
Agent layer
Bounded autonomy
Agents act within scopes, request approval outside them, and emit structured traces for review.
Orchestration layer
Routing and resilience
Workflow engines that manage retries, timeouts, idempotency, and escalation without burying state in code.
Observability
Audit trails for every AI-assisted path
Structured traces
Capture prompts, retrieved context, model calls, and human overrides as a coherent log.
Decision records
Every recommendation or automated action links back to source data and policy version.
Human-in-the-loop
Escalation points are explicit, not bolted on. High-stakes decisions route to the right approver.
No black-box claims. Mechanisms, contracts, and evidence only.
Model routing
Mercury Flux: route AI tasks by difficulty with test gates
Route every task to the cheapest capable model. Verify behavior with real tests. Keep a CFO-ready ledger of AI spend and outcomes.
Flux is an optional open-core engine for teams that want model routing, evaluation harnesses, and cost transparency without a vendor lock-in.
Flux mechanisms
- Capability-based model selection
- Deterministic test gates before promotion
- Spend tracking per workflow and user
- Fallback chains with explicit thresholds
Security
Zero-trust posture, regulated-industry delivery habits
Least privilege
Every integration, agent, and user gets the minimum access needed for its bounded task.
Encrypted handoffs
Data in transit and at rest. Context passed between systems only with explicit consent and purpose.
Compliance-ready
Architectures designed for GDPR, industry, and emerging AI act requirements — not unearned certification claims.
Let’s talk architecture.
Book a technical deep-dive and we’ll review boundaries, contracts, and migration paths.