01
Concierge
Guided discovery
Guided discovery across deep catalogs.
GXO ENGINE
Autonomous commerce. Human trust when it counts.
AI that curates at catalog scale — and escalates to advisors without losing the shopper’s context.
Problem
AI can browse. Trust still closes.
Pure automation fails on high-AOV and high-consideration goods. Pure human coverage fails on long-tail catalog. The leak is the middle: weak recommendations and colder escalations.
Pain points
- Generic “you may also like”
- Chat that can’t commit
- Advisor takes over with no journey history
- Peak traffic without peak staffing
The result
Shoppers leave before trust forms. Advisors spend first minutes rebuilding what AI already learned.
Solution
The GXO engine
A Bridge-family architecture for retail and commerce — concierge assistance, context-aware recommendation, and seamless human escalation.
02
Context graph
Preferences and constraints
Preferences, constraints, and prior turns persist across sessions.
03
Trust escalation
Human inherits the thread
Human advisors inherit the thread at the right threshold.
Journey
Design the handoff on purpose
1
Browse
Shopper explores the catalog.
2
AI assist
Concierge asks constraints and recommends.
3
Threshold
Order value, complexity, or confidence triggers escalation.
4
Close
Self-serve complete or human close with full context.
Escalation is a feature, not a failure. The failure is escalation without memory.
Outcomes
What changes when the handoff remembers
- Long-tail coverage without long-tail staffing
- Higher-confidence recommendations
- Advisor time on margin-rich moments
- Continuous operation across peak and off-hours
FAQ
GXO questions
Is GXO only for huge catalogs?
It shines there — but any commerce motion with assist + trust-close benefits.
Does it replace our storefront?
No. It layers intelligence and handoff on the journeys you already run.
How is this different from a generic AI shopping bot?
Context preservation into human close — Bridge DNA, not a widget.
Show us one SKU journey that deserves a human.
Map where autonomous commerce should escalate to trust.